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We value your enquiry, so feel free to contact us during and outside of normal business hours. We will get back to you as soon as we can.
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Frequently Asked Questions
Please reach us at designsbycocoa@outlook.com if you cannot find an answer to your question.
All events require a 35% deposit to secure the date.
We kindly ask that your deposit is paid within 48 hours of receiving your invoice to secure tour event date.
No.
Clients who cancel their event will not receive a deposit refund.
Yes (if the date you require is available).
If the new date you require is unavailable and you choose to cancel your event, the deposit will unfortunately not be refunded.
Unfortunately, once the event requirements have been finalised and we have received a deposit, stock is allocated and the colour scheme/ theme cannot be changed.
You may however add additional items if they are available. Please contact us directly to discuss this.
If possible, your booking may be amended but will be subject to a £12.50 admin fee.
